How do I know if my returned package was received?
How do I track my return I sent back by mail?
Online Order- You will need to retain a copy of your return tracking receipt and track your package with the tracking number provided. It is recommended that you retain a copy of your return tracking receipt until your return is complete.
RTS (Return to Sender)- you will be able to continue tracking the package with the original tracking number issued. Tracking details will show the indication that the package is being returned to sender, dates and continued updates while in transit back to our Distribution Center.
What happens if my package is Returned to Sender?
Returned to Sender Packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place a new order using the corrected address. However, we cannot guarantee your items will be in-stock at the time of your reorder.
How long does the Returns Process take?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected/used to return, your return package may take several days to reach us. Please be sure to hold on to your return tracking number for your records until your returns process is completed.
Why would my package be Return to Sender?
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package during the time of delivery
We are unable to make changes to orders once they've been placed in our system. To ensure proper delivery of your package, make sure your address is entered correctly. You will also need to ensure all relevant information is used including the correct use of abbreviations, street numbers, building or apartment numbers, and route information (if applicable) as this is critical to ensuring your package is successfully delivered.
You can always contact us for any return question at info@boujeto.com
Online Order- You will need to retain a copy of your return tracking receipt and track your package with the tracking number provided. It is recommended that you retain a copy of your return tracking receipt until your return is complete.
RTS (Return to Sender)- you will be able to continue tracking the package with the original tracking number issued. Tracking details will show the indication that the package is being returned to sender, dates and continued updates while in transit back to our Distribution Center.
What happens if my package is Returned to Sender?
Returned to Sender Packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place a new order using the corrected address. However, we cannot guarantee your items will be in-stock at the time of your reorder.
How long does the Returns Process take?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected/used to return, your return package may take several days to reach us. Please be sure to hold on to your return tracking number for your records until your returns process is completed.
Why would my package be Return to Sender?
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package during the time of delivery
We are unable to make changes to orders once they've been placed in our system. To ensure proper delivery of your package, make sure your address is entered correctly. You will also need to ensure all relevant information is used including the correct use of abbreviations, street numbers, building or apartment numbers, and route information (if applicable) as this is critical to ensuring your package is successfully delivered.
You can always contact us for any return question at info@boujeto.com